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I tried to buy something on Walmart's site, but when I put it in the cart it said it said it was actually sold by Unbeatable Sale. Before purchasing, there was never information provided saying that I couldn't treat this like a normal Walmart order.

After I had ordered this kayak, I found the same one for a much better price. I went on to Walmart's website and found out I had to work directly with Unbeatable Sale to cancel my order. Turns out Unbeatable Sale does not allow you to cancel your order--even if it hasn't shipped yet, you have to receive the shipment and pay the shipping, request a return form and then schedule an pick up between sometime between 8-5. I tried requesting the required form and the website can not recognize my order number or my reference number.

I would take the route of refusing the package, but then the would charge me additional shipping, a restocking fee and 25% of my order total. Since I couldn't cancel my order I wanted to change the delivery address so my husband wouldn't find a second kayak hiding in our house until I could return it. I was not even allowed to change the delivery address. This has been an extremely frustrating experience.

I will never order anything from this company again. Extremely poor customer service and not even the best prices on items!

Reason of review: Order processing issue.

Location: Milwaukee, Wisconsin

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